Privacy Policy

1. Introduction

DIS Solutions Limited ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are a limited company (Ltd).

2. Data Controller

The data controller responsible for your personal data is:

Email: siteadmin@distechnology.co.uk

For data protection enquiries, please contact us using the details above.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

• Name and contact details
• Email address
• Account login credentials

We collect this information when you:

• Contact us via our website, email, phone, or in person
• Create an account or register with us
• Make a purchase or enquiry
• Subscribe to our newsletter or marketing communications
• Use our website or services
• Interact with us on social media

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide our products and services
• To respond to your enquiries and requests
• To process transactions and send related information
• To send technical notices and support messages
• To communicate with you about products, services, offers, and events (where permitted)
• To personalise and improve your experience
• To monitor and analyse trends, usage, and activities
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations

5. Lawful Basis for Processing

We process your personal data on the following legal bases:

• Contract – Processing necessary to perform a contract with you.
• Legal obligation – Processing required to comply with legal requirements.
• Legitimate interests – Processing necessary for our legitimate business interests.
• Consent – Where you have given explicit consent, particularly for marketing communications.

6. Data Sharing

We may share your personal data with:

• Analytics providers (such as Google Analytics)
• IT support providers

We only share your data where necessary for the purposes outlined in this policy and in compliance with data protection law. We require all third parties to maintain appropriate security measures and process your data only in accordance with our instructions.

We do not sell your personal data.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

Typical retention periods include:

• Transaction records – 6 years
• Marketing preferences – Until you unsubscribe or withdraw consent
• Website analytics – Typically 26 months
• Customer enquiries – 2 years after last contact

After the retention period, your data will be securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

• Secure encrypted connections (HTTPS)
• Password protection and access controls
• Regular security updates and monitoring
• Staff training on data protection

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict processing
• Receive your data in a portable format
• Object to processing based on legitimate interests or marketing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above. We will normally respond within one month.

10. Cookies

Our website uses only essential cookies required for the site to function correctly. These cookies do not track your browsing activity or collect personal information for marketing purposes.

11. Marketing

We will only send marketing communications where you have provided your explicit consent. You may withdraw this consent at any time using the unsubscribe link in our emails or by contacting us.

12. International Transfers

We primarily process your data within the UK and the European Economic Area (EEA). Where data is transferred outside these areas, appropriate safeguards such as UK-approved Standard Contractual Clauses are used.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or by contacting you directly.

14. Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO. Please contact us first using the details above.

15. Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: siteadmin@distechnology.co.uk